§Policy
Privacy policy
Last updated 12 Oct 2026
This template follows Thailand's PDPA but is not legal advice. Replace the [bracketed] parts and have it checked before publishing.
Who we are
[Frostline Air Care Co., Ltd.], [address]. Contact our data officer at [email].
What we collect
Name, phone, email, site address, unit details (brand, model, BTU), symptoms, booking times, photos/videos you send, and before/after photos our technicians take on site.
Site photos
Used only for job reports, quotes and warranty claims; never in marketing without written consent. Kept for the warranty period plus [90] days.
Why we use it
To deliver the service, issue receipts and tax invoices as required, send plan reminders, and contact you about jobs. Marketing only with your consent.
Who we share it with
Assigned technicians; service providers [LINE, form service, accounting]; your building office when needed for access; our insurer for claims.
Your rights
Access, correct, delete, restrict, object, port your data and withdraw consent any time via [email]; we reply within 30 days. You may complain to Thailand's PDPC.
How long we keep it
Job history and unit details for [3] years for warranty and follow-up; accounting records as the law requires.